Privacy Policy
In short: our WhatsApp assistant answers business customers whose number has been registered by their BBM sales representative. It only ever looks up information for the customer account that number is registered to. We keep a record of the conversation, never sell your information, and will delete it on request.
- Who we are
- What we collect
- Unregistered numbers
- How we use it
- Automated replies
- Who we share it with
- How long we keep it
- Security
- Your choices
- Deleting your data
- Changes
- Contact us
1. Who we are
Bestbuy Maldives Pvt. Ltd ("BBM", "we", "us") is a distributor of food, food-service, hospitality and related products in the Maldives. This policy explains how we handle information when you message our WhatsApp Business number, which is answered by an automated customer assistant, and applies to that service only.
2. What we collect
- Your WhatsApp number and profile name, as delivered to us by WhatsApp with each message.
- The registration of your number: the BBM customer account it is linked to, the contact name recorded for it, which BBM staff member registered it and when, and when it was deactivated if it has been.
- The messages you send and the replies we send back, with the time of each.
- Order requests you ask the assistant to pass to your sales representative — items, quantities and the prices you were quoted.
- Service records: a log of each look-up the assistant makes, used for security and to investigate problems.
The assistant also reads information we already hold about your business account — products, your prices, stock availability and your purchase history — in order to answer you. We do not ask for, and you should not send, payment card details or passwords over WhatsApp.
3. Messages from unregistered numbers
If your number has not been registered by a BBM sales representative, the assistant sends one standard reply explaining how to get set up, and nothing more. It does not look up any customer information, and the content of your message is not passed to the automated reply service described in section 5.
4. How we use your information
- To answer your questions about products, availability, your prices and your own purchase history.
- To pass your order requests to your sales representative, who confirms them with you.
- To make sure information is only ever given to the number registered to that account.
- To keep a record of what was said, so we can resolve questions about what was quoted or ordered.
- To keep the service secure, prevent misuse, and fix problems.
We do not use your information for advertising, and we do not sell it.
5. Automated replies
Replies from registered numbers are written by an artificial-intelligence model. To write a reply, the model is given your message, the recent conversation, and the information from our systems that relates to your account only. It cannot look up another customer's information.
Automated replies can contain mistakes. An order sent through the assistant is a request, not a confirmed order — your sales representative confirms it with you. If a price or availability matters to a decision, your sales representative can confirm it.
6. Who we share it with
Your information is seen by your BBM sales representative and by BBM staff who need it to serve you. To run the service we also use these providers, who process it on our behalf:
- Meta Platforms (WhatsApp Business Platform) — carries messages between you and us.
- n8n — the automation service that relays messages between WhatsApp and our systems.
- OpenAI — generates the automated replies described in section 5. Under OpenAI's API terms, information sent this way is not used to train their models.
- Our web hosting provider, which hosts the servers and database the service runs on.
These providers may process information outside the Maldives. We may also disclose information where the law requires us to. We do not sell or rent your information to anyone.
7. How long we keep it
We keep conversation records and the registration of your number for as long as your number is registered with us and for as long as we need them for order and business records. You can ask us to delete them at any time (see Deleting your data). Where an order request has become part of our sales records, we may keep that record for as long as the law requires.
8. Security
Access to this information is limited to authorised BBM staff. Our systems only answer requests that come through our authenticated WhatsApp connection, and account information is only ever returned for the account a number is registered to. No method of transmission or storage is completely secure, but we take reasonable measures to protect what you share with us.
9. Your choices
- Stop using the assistant — ask your sales representative to deactivate your number, or email us. Your number then receives only the standard reply described in section 3.
- See or correct your information — email us and we will tell you what we hold and correct anything that is wrong.
- Delete your information — see below.
10. Deleting your data
To ask us to delete the information this service holds about you:
- Email gihan.k@bb-mld.com with the subject "WhatsApp assistant — data deletion request", and include the WhatsApp number concerned; or
- Ask your BBM sales representative, who will pass the request on.
We may contact you on that number to confirm the request came from you. We will then deactivate the number and delete its conversation records, and confirm by email once that is done — within 30 days of receiving the request. Order records that have become part of our sales records are kept where the law requires it.
11. Changes to this policy
If we change how the service handles your information, we will update this page and the "Last updated" date at the top.
12. Contact us
Bestbuy Maldives Pvt. Ltd (BBM)
Email: gihan.k@bb-mld.com
Website: bestbuymaldives.com